Grievance redressal

Grievance officer

If you have a concern about how your personal data is handled in Gateora, or about the service, you can contact our grievance officer:

How to raise a grievance

• Tell us your name, how to reach you, and which community (if any) your concern relates to.
• Describe the issue and what you would like us to do.
• Do not send passwords, one-time codes or photos of identity documents.

We will acknowledge your grievance and respond within the time required by applicable law. If your data is held for a community, we may involve that community's management, which is responsible for it.

Escalation

If you are not satisfied with our response, you may approach the Data Protection Board of India once it is available to you under the Digital Personal Data Protection Act, 2023.